purelybay Return & Refund Policy

Last Updated: July 16, 2026

---

Overview

At purelybay, your satisfaction guides everything we do. We take pride in the freshness of our grocery offerings and the quality of our kitchenware, and we want you to feel confident every time you shop with us. Should a purchase ever fall short of your expectations, our team is committed to making things right through a straightforward, honest, and equitable return and refund process.

---

Return Window

• Non-Perishable Grocery & Kitchenware: You may return these items within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all original tags attached and the original packaging fully intact.
• Perishable Items: For reasons of food safety, quality assurance, and health regulations, perishable goods (including fresh produce, dairy, frozen items, prepared foods, and short-shelf-life goods) cannot be sent back to us physically. That said, if any perishable item reaches you damaged, spoiled, expired, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement — simply provide clear photo evidence within 48 hours of delivery.

---

Non-Returnable Items

The items listed below cannot be returned under any circumstances:

• Final sale items (clearly labeled as "Final Sale" at checkout);
• Goods that have been opened, used, or partially consumed (unless they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Items harmed by improper customer storage, mishandling, or failure to follow the product's care instructions;
• Return requests submitted after the 30-day window without prior written authorization from purelybay.

---

Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0 USD)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 USD prepaid label fee deducted from refund)	None ($0 USD)

---

How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at support@purelybay.cfd including your Order Number, the specific item(s) you want to return, and the reason for the return. If the item arrived damaged or spoiled, please attach clear photos showing the issue and its packaging.
2. Receive RMA & Instructions: Our team will review your submission and provide a Return Merchandise Authorization (RMA) number together with return shipping instructions within 1 business day.
3. Pack Securely: Carefully pack the item(s) in protective packaging. Clearly write your RMA number on the outside of the shipping box (never write directly on the original product packaging).
4. Ship Back: Send the package using a trackable shipping method to the return address included in your RMA email.

Note: Packages sent without a valid, pre-approved RMA number may face significant processing delays or be refused upon arrival.

---

Refund Processing & Timelines

• Inspection & Processing: After your return arrives at our facility, our team will inspect it within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days before the refunded amount appears on your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a purelybay error (for example, a damaged or incorrect item was sent).

---

Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Reach out within 48 hours of delivery.
• Non-Perishable Items: Reach out within 7 days of delivery.

Kindly include clear photos of the affected items and the shipping package. We will promptly provide a full refund or send a free replacement at no additional cost to you.

---

Contact Us & Merchant Details

If you have any questions about a return, the status of your refund, or our return process, please contact our support team directly:

• Official Business Name: purelybay
• Customer Support Email: support@purelybay.cfd
• Customer Support Phone: 18325309578
• Physical Business & Return Address: 2704 Mystic Cove Ln, Pearland, TX 77584, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST